063LXAUM3

Luxury Service Audit and Performance Indicators

Managing performance in a luxury environment can be very challenging because of the uniqueness of the employee invovlement and the services interactions in the creation of a client experience. This course will students how to set-up and perform an audit and evaluate the performance and guest satisfaction.


Temps présentiel : 17.5 heures


Charge de travail étudiant : 57.5 heures


Ce cours est proposé dans les diplômes suivants
 Master en hospitality management - option : luxe et style de vie