Effective communication is at the heart of each healthcare ecosystem. whether it is building trust with patients, ensuring informed decision making, or navigating complex interpersonal dynamics, healthcare professionals rely on their ability to communicate clearly, compassionately, and confidently.

This introductory training provides participants with both the human and legal foundations of communication in the healthcare sector. Through a blend of theory, discussion, and practical exercises, participants will be equipped to better understand and apply core communication principles, paving the way for deeper exploration in future trainig.

Learning Outcomes:

• Explain the patient-professional partnership and list the key elements of such partnership
• Define patients' right to information and informed consent
• Define communication
• List and describe the elements of communication
• Explain the process of communication
• Practice communication skills in a clinical setting

About the speaker:

Magalie Zoghbi Helo is a lawyer, mediator, and lecturer at Université de Lorraine, France, specializing in positive communication and mediation in the healthcare sector. She founded HearTTalk to empower healthcare professionals through effective communication and conflict resolution advisory and training. 

Language: English

Modality: On-site

Prerequisite: No prerequisite needed

Training fees: 125 $