The objective of this course is to highlight and focus on the latest trend and developments affecting the financial institutions. Currently all the reputable Banks and companies are creating an “innovation department” because there are tremendous processes and know-how that need to be developed and adapted in order to comply with the new technology and trends. The course will cover the new competitive environment, the e-banking, the digital banking, the innovation in the product and service offerings. Furthermore the course will tackle the Process Improvement organization and structure and how we can manage the process improvement using different models such as the “just do it”, the “Kaizen”, the “lean six-sigma” as well as other models. Finally the course will focus on the process improvement tools and techniques such as the process mapping, the force field analysis, the fishbone diagrams, the 5 whys, the brainstorming and the Pareto analysis.

Temps présentiel : 25 heures

Charge de travail étudiant : 10 heures

Méthode(s) d'évaluation : Examen final, Travaux pratiques contrôlés