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Technology is replacing manpower in several industries out of which Hotels’ Industry. Front Office operation has started expiring and is being replaced by automated systems that allow customers to check-in and out, pay their bills and even access their room through a simple application. Human Contact remains an essential factor when it comes to direct services. Guests will always seek help from people who are dedicated to servicing and who have in hand all inputs and information that allow them fulfilling customers’ needs but specifically their WANTS. Conciergerie De Luxe has been developed in five stars properties and even as stand-alone companies with the purpose of supplying different categories of people with any feasible requirement.

Temps présentiel : 17.5 heures

Charge de travail étudiant : 32.5 heures

Méthode(s) d'évaluation : Examen final, Examen partiel, Participation et assiduité

Référence :
Handouts provided by Lecturer

Ce cours est proposé dans les diplômes suivants
 Licence en hospitality management