Technology is replacing manpower in several industries out of which Hotels’ Industry. Front Office operation has started expiring and is being replaced by automated systems that allow customers to check-in and out, pay their bills and even access their room through a simple application. Human Contact remains an essential factor when it comes to direct services. Guests will always seek help from people who are dedicated to servicing and who have in hand all inputs and information that allow them fulfilling customers’ needs but specifically their WANTS. Conciergerie De Luxe has been developed in five stars properties and even as stand-alone companies with the purpose of supplying different categories of people with any feasible requirement.
Temps présentiel : 17.5 heures
Charge de travail étudiant : 32.5 heures
Méthode(s) d'évaluation : Examen final, Examen partiel, Participation et assiduité
|Ce cours est proposé dans les diplômes suivants|
|Licence en hospitality management|