EN 
AR
Guest Care Excellence for Front Liners SERVE WITH CONFIDENCE. IMPRESS WITH CARE. (501F114)
Objectif :
Recognize the importance of guest care in enhancing customer satisfaction and organizational image.
Identify different types of guests and adapt their approach to meet and exceed expectations.
Demonstrate a professional image through proper grooming, body language, and attitude.
Apply effective verbal and non-verbal communication skills, including active listening and empathy.
Manage complaints and challenging situations calmly and constructively.
Implement best practices specific to sectors such as
banking, hospitality, and events.
Commit to continuous improvement and consistency in
delivering exceptional guest experiences.
Contenu :
Recognize the importance of guest care in enhancing customer satisfaction and organizational image.
Identify different types of guests and adapt their approach to meet and exceed expectations.
Demonstrate a professional image through proper grooming, body language, and attitude.
Apply effective verbal and non-verbal communication skills, including active listening and empathy.
Manage complaints and challenging situations calmly and constructively.
Implement best practices specific to sectors such as
banking, hospitality, and events.
Commit to continuous improvement and consistency in
delivering exceptional guest experiences.
Langue(s) d'enseignement :
Anglais
Récurrence :
Forme :
Présentiel
Lieu :
Rectorat
Nombre d'heures :
7.50 heures
Droit d'inscription :
190 US payables à la banque Audi ou au secrétariat de l'institution
Personne à contacter :
Cible :
Etudiant
Planification :
- Date de début:
- 27/10/2025
- Date de fin:
- 27/10/2025
- Salle:
B:- E:- N:-